Customer Service Award
Purpose
Recognizing Suppliers that go above and beyond to provide professional, responsive and proactive service to Iowa State University. Suppliers must demonstrate their ability and willingness to: consistently provide high level customer service to Iowa State University, maintain and foster relationships with Iowa State University (including key stakeholders), and align their internal resources with Iowa State University needs.
Eligibility
Must be a current Iowa State University Supplier with a 2-year or greater working relationship with Iowa State University.
Criteria
Supplier provides professional, responsive, proactive service to Iowa State University.
Supplier has provided a consistent and reliable point of contact.
Supplier responds to requests and resolves issues in a timely manner.
Supplier provides expertise in products and services provided.
Supplier maintains and makes efforts to foster relationships with Iowa State University and key stakeholders (these may include procurement, contract users, shoppers, etc.)
Nomination Example
Crazy Fresh - 2025 Winner
“The university setting and customer is new to Crazy Fresh. They have been eager to understand the
demographic on campus. Within a year of working with them, they invested in a brand liaison (student representative)
on campus, participated in WelcomeFest, and various career fairs. Not only is the company invested in servicing
our customer needs, they see ISU as a place to connect with our students on a variety of platforms.”
Nominate a Supplier Now!
Please submit a separate form for each nomination.